Please configure
Check the power source for your sensor.
On the Device Insights page check the last date the device has connected. If it is marked as “never”, check if the device is powering on. Refer to the manufacturer’s manual for your specific device. If your device does power on, you might have insufficient coverage. Move your LoRa gateway closer to the location of your device to improve coverage.
To help us assess your coverage needs, contact your Customer Success Lead or your Business Hub.
Make sure you are adding the correct DevEUI number to the platform. If using a QR or Barcode reader to read the number, confirm visually the numbers match. Contact Spark IoT Suport Desk for further assistance.
If your gateway is unable to connect to Spark 4G network, check our Outages Map for 4G outages in your area. See the map
If there are no known outages, contact Spark IoT Suport Desk for further assistance.